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Terms & Conditions

Conditions of Sale


General

1. These Conditions of Sale are for business customers only.

2. We do business only under these Conditions of Sale.

3. We only supply to businesses and therefore The Consumer Protection (Distance Selling) Regulations do not apply.

4. Customers are responsible to determine the suitability of the products for their intended application and shall not rely on any representation made by or on behalf of Cleansave.

5. Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order


Prices and Payment

6. Our advertised prices do not include VAT and delivery. A delivery charge of £6.95 per order and VAT will be added at the final stage of checkout.

7. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods


Delivery

8. We aim to deliver all orders within 5 working days. Should there be any delay to your order, we will notify you as soon as possible with an estimated delivery date. Should the estimated delivery date be unacceptable to you we will refund your purchase in full.

9. If the goods are incomplete, are the wrong goods or are damaged when you open them, you must tell us within 3 days of receipt.

10. Non delivery must be notified to us within 10 days of the purchase date.

11. After delivery you are responsible for protecting the goods against loss or damage.


Cancellation


12. You cannot cancel an order once we have accepted it, unless this is agreed in writing by us.


Returns

13. It is your responsibility to check the goods on delivery. Any damage to the goods MUST be detailed on the delivery note. We will accept returns of faulty goods notified to us within 3 days of delivery providing the damage was detailed on the delivery note. Please complete our contact form giving full details of the problem. We will then contact you to arrange collection and either a replacement or a refund.

14. If you change your mind, we may take goods back at our discretion if they are unused, in perfect condition and in their original packaging. There will be a handling charge of 20% of the purchase price and the items must be returned to us at the buyers expense. You should complete our contact form giving full details. We will then contact you as soon as possible with a returns authorisation number.

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